Safe payment, choose with confidence 30 day free return and exchange policy

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Last Updated: 2026/02/25

Company registration information

  • Company Name: 枝江市昌永翎商贸有限公司
  • Legal Representative: 邓超
  • Phone: +86 19215817246
  • Email: service@mail.vuno-buy.com
  • Date of Establishment: 2026-01-04
  • Unified Social Credit Code: 91420583MAK5K2B10E
  • Company Address: 湖北省宜昌市枝江市董市镇金狮路30号A2991工位

    • This Shipping and Delivery Policy forms part of the Terms and Conditions of vuno-buy.com ("we," "us," or "our"). Please read it carefully to understand our practices regarding the shipment and delivery of orders placed through our store.

    1. Order Processing Time
    All orders are subject to processing before they are handed over to the shipping carrier. We strive to process and pack your items as quickly as possible.

  • Processing Timeframe: Orders are processed within 1-3 business days after payment confirmation.
  • Business Days: Our business days are Monday through Friday, 9:00 AM to 6:00 PM, excluding public holidays observed in Singapore. We do not process orders on Saturdays, Sundays, or public holidays.
  • Order Cut-off Time: Orders placed after 6:00 PM on a business day, or on a non-business day, will be considered as received on the next business day and will begin processing accordingly.

    • 2. Shipping Rates and Delivery Estimates
    Shipping charges for your order will be calculated and displayed at checkout. We ship all orders from our facility located at 湖北省宜昌市枝江市董市镇金狮路30号A2991工位.

  • Shipping Carrier: We partner with reliable local courier services for deliveries within Singapore.
  • Delivery Timeframe: Once your order has been processed and dispatched, we aim to deliver it within 7 business days.
  • Business vs. Calendar Days: Please note the distinction:

    • （1）Business Days: Monday to Friday (excluding public holidays).

    （2）Calendar Days: All days of the week, including weekends and holidays.Therefore, an order processed on a Monday may arrive as early as the following Monday or Tuesday, depending on the shipping route and carrier schedule.

    3. Dispatch and Tracking
    Once your payment is confirmed and your order has been processed (within the 1-3 business day window), you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

    4. Delivery Address
    Please ensure that the shipping address provided is accurate and complete. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you discover an error in your shipping address after placing an order, please contact us immediately at service@mail.vuno-buy.com. We will do our best to correct the address before the order is dispatched, but we cannot guarantee changes once the order is in processing.

    5. Cash on Delivery (COD)
    We offer Cash on Delivery as a payment method for eligible orders within Singapore.

  • Payment: Please have the exact total amount (order total including shipping) ready in cash at the time of delivery.
  • Verification: A valid form of identification may be required upon delivery for verification purposes.

    • 6. Customs, Duties, and Taxes
    As we are shipping from within Singapore to an address in Singapore, there are no import customs duties, taxes, or fees applicable to your order. The price you see at checkout, including shipping, is the final price you pay.

    7. Delivery Delays and Special Circumstances
    While we make every effort to ensure your order arrives within the estimated 7-business-day window, occasional delays may occur due to circumstances beyond our control. These may include, but are not limited to:

  • Inclement weather (e.g., heavy rain, floods).
  • High order volumes during peak seasons .
  • Logistical issues or unforeseen disruptions with our shipping partners.
  • Incorrect or incomplete shipping information provided by the customer.

    • We appreciate your patience and understanding in such situations. If your order is significantly delayed beyond the estimated delivery time, please contact us at service@mail.vuno-buy.com and we will investigate on your behalf.

    8. Failed Delivery Attempts
    If a delivery attempt is made by our courier partner and no one is available to receive the package, a notification will typically be left. Please follow the instructions on the notification to arrange for re-delivery or pick-up. Please note that failed delivery attempts due to recipient unavailability may result in additional shipping charges for re-delivery or the package being returned to us.

    9. Returns and Exchanges
    We want you to be completely satisfied with your purchase. If you are not happy with your purchase for any reason, you may return most items sold by vuno-buy.com within 7 calendar days from the date you received your order.

  • Eligibility: Items must be unused, in their original packaging, and in the same condition as received.
  • Process: To initiate a return, please contact our customer service team at service@mail.vuno-buy.com for a Return Merchandise Authorization (RMA) number and further instructions. Returns without an RMA number may not be accepted.
  • Cost: Unless the return is due to our error (e.g., you received an incorrect or defective item), you will be responsible for the cost of return shipping.

    • 10. Contact Us
    If you have any questions about this Shipping and Delivery Policy or your order, please contact us:

  • Store Name: vuno-buy.com
  • Email: service@mail.vuno-buy.com
  • Phone: +86 19215817246