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Last Updated: 2026/02/25

Company registration information

  • Company Name: 枝江市昌永翎商贸有限公司
  • Legal Representative: 邓超
  • Phone: +86 19215817246
  • Email: service@mail.vuno-buy.com
  • Date of Establishment: 2026-01-04
  • Unified Social Credit Code: 91420583MAK5K2B10E
  • Company Address: 湖北省宜昌市枝江市董市镇金狮路30号A2991工位

    • Thank you for shopping with us. We are committed to providing you with high-quality general merchandise. This policy outlines the quality assurance and support provided for all items purchased from our store for delivery within Singapore.

    1. Product Quality Assurance
    We stand behind the quality of the products we sell. Our goal is to ensure your satisfaction with every purchase. All items are expected to be free from defects in material and workmanship at the time of purchase.

    2. Warranty Period and Coverage
    The warranty period for your item is specified in the manufacturer's instruction manual or warranty card included with the product. This documentation serves as the primary reference for the duration and terms of coverage for your specific item.

    Scope of Warranty:

  • Manufacturing Defects: Coverage typically includes failures due to defects in materials or workmanship under normal, non-commercial use.
  • Functional Issues: The product should perform its intended functions as described in the official product documentation.

    • 3. What is Not Covered
    Please note that this quality assurance does not cover defects or damages resulting from:

  • Normal wear and tear.
  • Accidental damage, misuse, or neglect.
  • Improper handling, installation, or unauthorized repairs or modifications.
  • Failure to follow the instructions or safety guidelines provided in the product manual.
  • External causes such as accidents, power fluctuations, or natural elements.

    • 4. How to Make a Claim
    If you experience an issue with a product, please follow these steps:

  • Consult the Manual: First, refer to the instruction manual for troubleshooting tips and to confirm the specific warranty terms for your product.
  • Contact Customer Support: If the issue is not resolved or if you need assistance understanding the warranty, please contact our customer service team.
  • Information to Provide: When contacting us, please have your order number, the product name, and a clear description of the issue ready. This will help us assist you more efficiently.

    • 5. Contact Information
    For all inquiries related to product quality or warranty claims, please reach out to us via:

  • Email: service@mail.vuno-buy.com
  • Phone: +86 19215817246

    • 6. Address for Correspondence
    For any official correspondence or if instructed by our support team, you may write to us at:

    枝江市昌永翎商贸有限公司
    湖北省宜昌市枝江市董市镇金狮路30号A2991工位

    Note: This policy is subject to change without prior notice. Please refer to the website for the most current version. This quality assurance is provided to you within Singapore and gives you specific legal rights, which may also be subject to applicable local laws in Singapore. If no instruction manual or warranty card is available for your item, please contact us with your order details for further clarification on the applicable coverage.