Safe payment, choose with confidence 30 day free return and exchange policy

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Last Updated: 2026/02/25

Company registration information

  • Company Name: 枝江市昌永翎商贸有限公司
  • Legal Representative: 邓超
  • Phone: +86 19215817246
  • Email: service@mail.vuno-buy.com
  • Date of Establishment: 2026-01-04
  • Unified Social Credit Code: 91420583MAK5K2B10E
  • Company Address: 湖北省宜昌市枝江市董市镇金狮路30号A2991工位

    • At vuno-buy.com (operated by 枝江市昌永翎商贸有限公司), we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our policy carefully to understand your options for returns, exchanges, and refunds.

    When Can You Return or Exchange an Item?

    You may request a return or exchange within 7 days from the date you received your order. To be eligible, the item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging (if applicable).
  • Accompanied by proof of purchase (order number, receipt, etc.).

    • Return/Exchange scenarios:

  • Defective or Damaged Items: If you received a faulty, defective, or damaged item, we will cover the return shipping cost and issue a full refund or send a replacement.
  • Wrong Item Sent: If we sent you the wrong product, we will cover the return shipping and either refund or exchange it.
  • Change of Mind: If you simply changed your mind or no longer want the item, you may return it at your own expense. A refund will be issued after we receive and inspect the return (shipping fees are non‑refundable).

    • How to Initiate a Return or Exchange

    To start the process, please follow these steps:

  • Contact us via email at service@mail.vuno-buy.com or call +86 19215817246 within the 7‑day period. Provide your order number, the item(s) you wish to return, and the reason.
  • We will provide you with a Return Authorization (RA) number and instructions (if required). Please do not send your return without an RA number, as it may delay processing.
  • Securely pack the item(s) in the original packaging (if possible) and include your RA number and order details inside the package.
  • Ship the package to the following address:

    • Return Address:
    湖北省宜昌市枝江市董市镇金狮路30号A2991工位

    Note: We recommend using a trackable shipping service, as we are not responsible for lost or undamaged returns.

    Return Shipping Costs

  • If the return is due to our error (defective/damaged product, wrong item sent): We will reimburse the reasonable return shipping cost. Please keep the shipping receipt and send us a copy; the refund will be based on the actual shipping fee charged by the courier.
  • If the return is for any other reason (change of mind, etc.): You are responsible for paying the return shipping costs. The amount will be deducted from your refund if we have prepaid the return label, or you may arrange your own shipping. Again, the cost is based on the actual fee charged by the courier.

    • Refund Process & Timeline

    Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Inspection & Approval: Refunds are typically processed within 1–3 business days after we receive the returned item.
  • Refund Method: The refund will be issued to your original payment method.
  • Refund Arrival Time: The time it takes for the funds to appear in your account depends on your bank or card issuer. It usually takes up to 15 days, but may vary.

    • Important Refund Conditions:

  • Returns must be requested within 7 days of delivery.
  • Items must be unused and in original condition.
  • Return shipping costs are your responsibility unless the return is due to our error.
  • Original shipping charges are non‑refundable (except in cases of our error).
  • Refunds are processed only after we receive and inspect the returned merchandise.

    • If your refund is approved, we will send a confirmation email. Please note that we cannot control the exact timing of the credit reaching your account—it depends on your financial institution.

    Exchanges

    If you need to exchange an item for a different size, color, or product, please follow the return steps above and indicate that you want an exchange. Once we receive the returned item and verify its condition, we will ship the replacement to you at no additional shipping cost (if the exchange is due to our error). For change‑of‑mind exchanges, you may need to pay for return shipping and any price difference.

    Contact Us

    If you have any questions about our Returns and Exchanges Policy, or if you need assistance with a return, please contact us:

  • Email: service@mail.vuno-buy.com
  • Phone: +86 19215817246

    • We are here to help and will respond as quickly as possible.